All orders are processed and shipped from within the United States. We do not ship internationally at this time.
Once your order is placed and payment is confirmed by a True Form Wellness representative, your order enters our fulfillment queue. All compounds are shipped in discreet, tamper-evident packaging with the batch COA included.
A tracking number will be sent to the email address provided at checkout once the order ships. Tracking typically activates within 24 hours of the label being generated.
Lyophilized (freeze-dried) peptides are stable at room temperature for the duration of standard shipping. Orders are packed with appropriate protective materials. For extended storage, we recommend keeping unopened vials refrigerated (2–8°C) or frozen (−20°C) upon receipt.
Due to the nature of research chemicals and the strict integrity requirements of our COA-verified products, all sales are final. We do not accept returns on opened or unopened vials once shipped.
However, we stand fully behind our quality standards. If you receive a product that is:
Please contact us at orders@trueformwellness.us within 48 hours of delivery with your order number and photos of the issue. We will resolve it promptly with a replacement or store credit.
If your tracking shows delivered but you have not received your package, please first check with neighbors and building management. If the package cannot be located, contact us within 5 business days of the marked delivery date and we will investigate with the carrier.
True Form Wellness is not responsible for delays caused by carrier issues, weather events, or incorrect shipping addresses provided at checkout. Please double-check your shipping information before confirming your order.
Reach our support team at orders@trueformwellness.us. We typically respond within one business day.