All orders are processed and shipped from within the United States. We do not ship internationally at this time.
Once your order is placed and payment is confirmed by a True Form Wellness representative, your order enters our fulfillment queue. All compounds are shipped in discreet, tamper-evident packaging with the batch COA included.
A tracking number will be sent to the email address provided at checkout once the order ships. Tracking typically activates within 24 hours of the label being generated.
Lyophilized (freeze-dried) peptides are stable at room temperature for the duration of standard shipping. Orders are packed with appropriate protective materials. For extended storage, we recommend keeping unopened vials refrigerated (2–8°C) or frozen (−20°C) upon receipt.
Every batch we ship is independently tested and shipped with its own Certificate of Analysis. We stand behind that testing: if a batch doesn't meet our stated purity/COA standards, contact us within 30 days of delivery and we'll replace it or refund you — even if the vial has already been opened.
Email orders@trueformwellness.us with your order number, the batch/lot ID from your COA, and a description of the issue, and we'll work with you to resolve it.
Outside of a quality concern covered by this guarantee, all sales are final; we do not accept returns for reasons unrelated to product quality.
If you receive a product that is:
Please contact us at orders@trueformwellness.us within 48 hours of delivery with your order number and photos of the issue. We will resolve it promptly with a replacement or refund.
If your tracking shows delivered but you have not received your package, please first check with neighbors and building management. If the package cannot be located, contact us within 5 business days of the marked delivery date and we will investigate with the carrier.
True Form Wellness is not responsible for delays caused by carrier issues, weather events, or incorrect shipping addresses provided at checkout. Please double-check your shipping information before confirming your order.
Reach our support team at orders@trueformwellness.us. We typically respond within one business day.